General Terms and Conditions

§ 1 Scope of Application, Definitions

(1) Soelva SRLS, Via Crispi 37, 39100 Bolzano, Italy (hereinafter: “we” or “Condito ferments”) operates an online shop for goods at https://conditoferments.com. The following general terms and conditions apply to all services between us and our customers (hereinafter: “Customer” or “You”) in the version valid at the time of the order, unless expressly agreed otherwise.

(2) A “consumer” within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. An “entrepreneur” is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity; a partnership with legal capacity is a partnership endowed with the ability to acquire rights and incur liabilities.

§ 2 Conclusion of the Contract, Storage of the Contract Text

(1) The following provisions regarding the conclusion of the contract apply to orders placed through our online shop at https://conditoferments.com.

(2) Our product presentations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) Upon receipt of an order in our online shop, the following rules apply: The Customer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop. The order is placed in the following steps:

  1. Selection of the desired goods,
  2. Adding products by clicking the corresponding button (e.g., “Add to Cart,” “Add to Shopping Bag,” or similar),
  3. Checking the information in the shopping cart,
  4. Accessing the order overview by clicking the corresponding button (e.g., “Proceed to Checkout,” “Proceed to Payment,” “Order Overview,” or similar),
  5. Entering/checking address and contact details, selecting the payment method, confirming the GTC and the cancellation policy,
  6. If the agreed characteristics of the goods deviate from their usual characteristics and requirements for use, confirmation of a negative characteristics agreement,
  7. Completion of the order by clicking the “Buy Now” button. This constitutes your binding order.
  8. The contract is concluded when you receive an order confirmation from us at the specified email address within three working days.

(4) In the event of the conclusion of a contract, the contract is concluded with Soelva SRLS, Via Crispi 37, 39100 Bolzano, Italy.

(5) Before placing the order, the contract data can be printed using the browser’s print function or saved electronically. The processing of the order and the transmission of all information required in connection with the conclusion of the contract, in particular the order data, the GTC, and the cancellation policy, will be carried out by email after you submit the order, partly in an automated manner. We do not store the contract text after the conclusion of the contract.

(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., the browser’s “Back” button). They can also be corrected by prematurely canceling the ordering process, closing the browser window, and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly in an automated manner by email. You must therefore ensure that the email address you have provided is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

§ 3 Subject of the Contract and Essential Characteristics of the Products

(1) The subject of the contract in our online shop is:

  1. The sale of goods. The specific goods offered can be found on our product pages.

(2) The essential characteristics of the goods can be found in the item description. If