of Soelva GmbH for the online store

1. scope of application and provider

1.1 These General Terms and Conditions (GTC) apply to all orders placed by consumers and entrepreneurs via the online store of
Soelva GmbH / Srls – Via Crispi 37, 39100 Bolzano.

1.2 Deviating terms and conditions of the customer shall not be recognized unless Soelva GmbH expressly agrees to them in writing.

1.3 Our [Privacy Policy], [Shipping Information] and [Terms of Payment], which are part of these GTC, also apply.

2. conclusion of contract

2.1 The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding invitation to order.

2.2 By sending an order, the customer submits a binding offer. The contract is concluded as soon as Soelva GmbH
– sends an order confirmation by e-mail or
– delivers the goods.

2.3 The ordering process includes:

  • Selection of products
  • Entering the address data
  • Selection of payment method
  • Confirmation of the order
  • E-mail about the receipt of the order

2.4 Acceptance shall take place within three working days at the latest.

3. prices, taxes and shipping

3.1 All prices are incl. statutory value added tax .

3.2 Shipping costs are shown separately in the checkout. From an order value of €200, delivery within Italy and Germany is free of charge.

3.3 Delivery currently to:

  • Italy
  • Germany
  • Austria

Deliveries to other countries may be subject to additional taxes or customs duties, which must be borne by the customer.

4. terms of payment

4.1 Possible payment methods:

  • Credit card (Visa, Mastercard)
  • PayPal
  • Bank transfer (prepayment)
  • Invoice (only for registered business customers)

4.2 Soelva GmbH reserves the right to exclude certain payment methods or to carry out a credit check.

5. revocation and return

5.1 Right of withdrawal for non-perishable goods

Consumers can withdraw from the contract within 14 days without giving reasons.

5.2 Exclusion of revocation

There is no right of withdrawal for:

  • perishable foodstuffs or fresh produce,
  • sealed products that are not suitable for return for hygienic reasons (after opening).

5.3 Declaration of revocation

The revocation is to be sent to:
Soelva GmbH, Crispistraße 37, 39100 Bolzano
E-Mail: info@condito.net

The return address will be communicated after acceptance.
The customer bears the costs of the return shipment.

5.4 Reimbursement

Repayment will be made within 14 days of receipt of the goods using the same means of payment.

6. delivery

6.1 Shipment shall be made by courier service within 7 working days of order confirmation.

6.2 Fresh and chilled goods are sent with suitable chilled packaging.
The cold chain is only guaranteed until the first delivery attempt.

6.3 Transport damage must be reported directly to the deliverer and also to info@condito.net.

7. reservation of title

The goods remain the property of Soelva GmbH until full payment has been made.

8 Warranty & Liability

8.1 The statutory warranty rights shall apply.

8.2 Liability is excluded for:

  • improper storage or use by the customer
  • Delays in delivery due to force majeure or upstream suppliers

9. protection of minors

9.1 Alcoholic products are only sold to persons over the age of 18.
9.2 By placing an order, the customer confirms that he/she is of legal age.
9.3 Soelva GmbH reserves the right to carry out an age verification upon delivery.

10. contract text & data protection

10.1 The text of the contract is saved and the order data is sent to the customer by e-mail.

10.2 For further information, please refer to the [Privacy Policy].

11. complaints & place of jurisdiction

11.1 Complaints can be addressed to the following contacts:

11.2 Italian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction for all disputes is Bolzano (BZ).

11.3 Should any provision of these GTC be invalid, this shall not affect the validity of the remaining provisions.