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Soelva Srls

Crispistr. 37 – Via Crispi 37
Lager – Magazzino: Rosengartenstr. 3rd
39100 Bolzano – Bozen
Tel: 39 (0) 471 980644 | Fax: 39 (0) 471 940823
Part IVA – VAT ID: IT02976860219
Codice destinatario / recipient code: M5UXCR1
Email: – ​​

01 – General, scope
02 – conclusion of contract
03 – Return costs agreement, right of withdrawal up to 14 days, exclusion of the right of withdrawal
04 – prices, costs, returns
05 – Terms of payment
06 – delivery
07 – Retention of title
08 – Warranty
09 – liability
10 – Contractual text storage
11 – Protection of minors
12 – Complaints, place of jurisdiction, severability clause
Final note

01 – General, scope
1. All business relationships between Soelva GmbH and its customer (hereinafter also referred to as the “customer”) are subject exclusively to the following general terms and conditions in the version valid at the time of the order.

2. SOELVA Gmbh does not recognize deviating terms and conditions of the customer, unless Soelva gmbh has expressly agreed to their validity.

3. The payment and shipping conditions as well as the data protection information are an integral part of the general terms and conditions.

02 – conclusion of contract

1. The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the “Buy” button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order follows immediately after the order has been sent and does not yet constitute acceptance of a contract. We can accept your order by delivering the goods or by sending the order confirmation by email with a request for advance payment within three working days.

A binding contract can also be concluded beforehand as follows:

If you have chosen credit card payment, the contract is concluded at the time the credit card is charged.
If you have chosen the PayPal payment method, the contract is concluded at the time you confirm the payment instruction to PayPal.
If you have paid by bank transfer, the contract is concluded after receipt of the confirmation.

2. Soelva gmbh is entitled to withdraw from the contract if Gustini is not supplied correctly and / or in time by its suppliers. The customer will be informed immediately of the unavailability of the goods. Considerations made by the customer will be refunded immediately.

3. If an article is not available, Soelva gmbh reserves the right to offer the delivery of a replacement article – in terms of price and quality. The customer is free to accept or reject this offer.

4. Soelva gmbh reserves the right to limit the order quantity to normal household quantities.

5. Please note that gift vouchers cannot be discounted.

03 – Return costs agreement, right of withdrawal up to 14 days, exclusion of the right of withdrawal

Agreement on the payment of costs: If you exercise your right of withdrawal, you have to bear the direct costs of the return.

Beginning of the cancellation policy
Right of withdrawal
You have the right to cancel the contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must tell us:
Soelva GmbH
Crispistrasse 37
39100 Bolzano
Telephone: 39 (0) 471 980644

inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email).
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier t is.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

End of revocation

Exclusion of the right of withdrawal
A right of withdrawal exists according to § 312g Abs.2 BGB and others. not for contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded and it expires for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery .

04 – prices, costs, returns
1. The prices at the time of the order apply. All prices mentioned are final prices and include the applicable German VAT. With all due care, we make a mistake. Therefore, we reserve the right to deliver your order in the event of errors, unjustifiable price and product changes, as well as delivery bottlenecks from our upstream suppliers.

2. Deliveries are only possible to delivery addresses in Germany and Austria.
If the Italian statutory value added tax does not apply to deliveries to countries other than Italy, the net prices determined by deducting the applicable Italian statutory value added tax (hereinafter referred to as “net prices”) plus the applicable foreign value added tax will be charged. If there is a change in the tax liability, only the net prices are calculated. The customer then has to pay the applicable VAT to the responsible tax office.

3. For deliveries to a country other than Italy, additional taxes, duties and / or costs may arise that are not included in the prices. The customer has to bear this.

4. The purchaser must also bear the shipping costs of the ordered goods in accordance with our shipping conditions applicable at the time of the order. By default, delivery is free of charge for goods with a value of more than 200 euros.

5. Insurance provider agreement
In the event of cancellation of the contract, the customer is obliged to bear the direct costs of returning the ordered goods.

05 – Terms of payment

1. The purchase price is due for payment at the time of the conclusion of the purchase contract, i.e. by delivery of the goods or dispatch of the order confirmation by email with a request for advance payment. Soelva gmbh can request payment in advance as part of a credit check before sending the goods.

2. Payment is made in accordance with the payment conditions valid at the time of the order.

3. There is no possibility of cash discount deduction.

4. In the event of non-payment or return of a direct debit, the customer hereby irrevocably authorizes his bank to inform Soelva Gmbh of his name and current address. Possible return debit fees that were charged to Gustini for reasons for which the customer is responsible can be claimed by the customer.

5. The following payment methods are available in our shop:

Credit card
Your credit card will be charged when the order is completed.
Bank Transfer
You pay the invoice amount via the online provider PayPal. As a matter of principle, you must be registered there or register first, legitimize with your access data and confirm the payment order to us (exception, if applicable, guest access). You’ll get more information during the ordering process.

06 – delivery
1. Deliveries are only made to EU countries.

2. In the case of fresh products subject to refrigeration, Soelva gmbh is only liable for complying with the prescribed maximum temperatures in the event that the first attempt to deliver the fresh products ordered is successful at the specified delivery address. Please refer to our freshness guarantee for more information.

3. If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

4. Collection by the customer a b the camp is possible.

5. Soelva GmbH is entitled to make partial deliveries to a reasonable extent. The purchaser only has to bear the shipping costs that would have been incurred had the ordered goods been delivered in full.

6. If the customer defaults on acceptance or culpably violates other duties to cooperate, Soelva GmbH is entitled to demand compensation for the resulting damage, including any additional expenses. Further claims remain reserved.

7. The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time when the customer is in default of acceptance.

07 – Retention of title

The delivered goods remain the property of Gustini until the purchase price has been paid in full.

08 – Warranty
If the ordered goods are defective, the statutory provisions apply.

09 – liability
1. Soelva gmbh is fully liable for damage in the event of intent and gross negligence.

2. Liability for simple negligence only exists in the event of damage to life, limb or health, and in the event of a breach of an essential contractual obligation (cardinal obligation). In the event of negligent breach of cardinal obligations, liability is limited to contract-typical and foreseeable damage.

3. Statutory liability regardless of fault (e.g. according to the Product Liability Act) and liability from the possible assumption of a guarantee remain unaffected.

4. The legal representatives, employees and vicarious agents of Soelva gmbh are no more liable than Soelva gmbh itself.

10 – Contractual text storage

– Contractual text storage

We save the text of the contract and send you the order details and our cancellation policy by email. You can also view the current GTC on this page at any time.

11 – Protection of minors

1. Soelva GmbH only wants to enter into contractual relationships with adults. The customer is obliged to ensure that only he himself or persons of legal age who are authorized by him to accept the delivery accept the delivery of goods.

2. The customer releases Soelva GmbH from third-party claims that Gustini may incur as a result of a breach of the customer’s obligation under section 1.

3. The sale of alcohol to people under the age of 18 is not permitted. By accepting these terms and conditions, you confirm that you are at least 18 years old at the time of ordering.

12 – Complaints, place of jurisdiction, severability clause

1. In the event that the customer wants to raise complaints, he can raise them at

2. Italian law applies to the business relationship between the customer and Soelva GmbH, excluding the UN Sales Convention; this also applies if the order is made from a country other than Italy or if the delivery is made to a country other than Italy.

3. If the customer is a merchant, the exclusive place of jurisdiction for disputes arising from or in connection with the business relationship is Leipzig. The same place of jurisdiction applies if the place of residence or the habitual residence of the customer is not known at the time the complaint is filed. If the customer has no general place of jurisdiction in Italy, the exclusive place of jurisdiction is the registered office of Soelva GmbH.

4. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.

5. The European Commission provides a platform for online dispute resolution (OS), which you can find here Consumers have the option to use this platform to resolve their disputes.

Final note

If a change to these general terms and conditions should become necessary in the future, you will always find the current status at this point. If there are any further questions, please send an email to or phone +39 (0 ) 471 980644. We are happy to help you.

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