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Online dispute resolution & consumer arbitration

The European Commission provides a platform for online dispute resolution (OS):
🔗 https://ec.europa.eu/consumers/odr

We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

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Privacy policy

1. general information on data processing

This website is operated by Soelva GmbH / Srls. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Italian Data Protection Act (Legislative Decree 196/2003, updated by Legislative Decree 101/2018).

Controller within the meaning of Art. 4 GDPR & Art. 2-quaterdecies GvD 196/03:
Soelva GmbH / Srls
📧 info@condito.net
📩 SoelvaSrls@pec.it

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2. types of data collected

2.1 Automatically collected data

The following data is automatically collected when you access our website:

• IP address
• Date and time
• Device type and operating system
• Browser type and referrer URL

This data is used exclusively for technical security and anonymous statistical analysis.

2.2 Data provided voluntarily by the user

We collect data when you contact us by form, e-mail or when you create a customer account:

• Name
• E-mail address
• Phone number
• Message / order data if applicable

This data will only be used to answer your request or to fulfill the contract.

2.3 Cookies & tracking tools

Our website uses technical cookies and third-party tools (e.g. Google Analytics) to collect anonymous usage statistics. Cookies can be deactivated in the browser.

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3. legal basis and purpose of the processing

The data processing takes place on the basis of:

• Art. 6 para. 1 lit. a GDPR (Consent)
• Art. 6 para. 1 lit. b GDPR (fulfillment of contract)
• Art. 6 para. 1 lit. f GDPR (legitimate interest)

The purposes of the processing are:

• Technical provision of the website
• Customer communication and contract fulfillment
• Statistical analysis to optimize our offer

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4. data transmission

Personal data will only be transmitted to third parties:

• to fulfill the contract (e.g. payment service provider, shipping partner)
• in the event of a legal obligation
• with consent

A transfer to third countries only takes place when using external tools (e.g. Google, Meta) – in this case it takes place in accordance with Chapter V GDPR and the applicable standard contractual clauses.

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5 Rights of the data subject

In accordance with the GDPR and Italian data protection law, you have the right to at any time:

• Information (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection (Art. 21 GDPR)

Please send your inquiries to: info@condito.net

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6. supervisory authority

You have the right to lodge a complaint with the competent supervisory authority:

🇮🇹 Italian Data Protection Authority (Garante per la protezione dei dati personali)
www.garanteprivacy.it

🇩🇪 Federal Commissioner for Data Protection (Germany)

We use the “Real Cookie Banner” consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how “Real Cookie Banner” works can be found at https://devowl.io/de/rcb/datenverarbeitung/.

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consent.
www.bfdi.bund.de